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Tercescrow Privacy Policy

Last Updated: June 19, 2025

Tercescrow (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application (“App”) and related services, including Gift Card Trading, Crypto Trading, and Bill Payments. By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services. The types of information we collect include:

a. Information You Provide

  • Account Information: When you register, we collect your name, email address, phone number, and a secure password.

  • Transaction Information: Details related to gift card trading (e.g., card type, value), crypto trading (e.g., wallet addresses, transaction amounts), and bill payments (e.g., biller details, payment amounts).

  • Verification Information: To comply with legal requirements, we may collect government-issued ID, proof of address, or other identity verification documents.

  • Payment Information: Bank account or payment card details (processed securely via third-party payment providers) for funding transactions or receiving payouts.

  • Communications: Information you provide when contacting our support team, such as emails, chat messages, or feedback.

b. Information Collected Automatically

  • Device Information: Device type, operating system, IP address, browser type, and unique device identifiers.

  • Usage Data: App interactions, such as pages viewed, features used, time spent, and transaction history.

  • Location Data: Approximate location (e.g., country or city) based on your IP address to comply with regional regulations or tailor services. Precise location is not collected unless you explicitly enable it for specific features (e.g., biller identification).

  • Analytics Data: Aggregated data on app performance and user behavior, collected via tools like Firebase Analytics.

c. Information from Third Parties

  • Payment Processors: Confirmation of payment status or fraud prevention data.

  • Verification Services: Results of identity or compliance checks.

  • Gift Card or Crypto Providers: Transaction confirmations or redemption details.

2. How We Use Your Information

We use your information to operate the App and provide our services, including:

  • Service Delivery:

    • Process gift card trades, crypto transactions, and bill payments.

    • Verify your identity to prevent fraud and comply with regulations.

    • Facilitate secure escrow services for transactions.

  • Account Management:

    • Create and manage your account.

    • Send account-related notifications, such as transaction confirmations or password resets.

  • Customer Support:

    • Respond to inquiries, resolve issues, and provide assistance.

  • Improvement and Personalization:

    • Analyze usage patterns to enhance app functionality and user experience.

    • Tailor content, such as recommended gift cards or billers, based on your preferences.

  • Compliance and Security:

    • Comply with legal obligations, such as anti-money laundering (AML) and know-your-customer (KYC) regulations.

    • Detect and prevent fraud, unauthorized access, or other illegal activities.

  • Marketing (with consent):

    • Send promotional offers, newsletters, or updates about new features via email or push notifications.

    • You can opt out of marketing communications at any time.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following cases:

  • Service Providers: With trusted third parties who assist us in operating the App, such as:

    • Payment processors (e.g., Stripe, Paystack) for transaction processing.

    • Verification services for identity checks.

    • Cloud storage providers (e.g., AWS) for secure data storage.

    • Analytics providers (e.g., Google Analytics) for usage insights. These providers are contractually obligated to protect your information and use it only for the services they provide.

  • Legal Compliance: When required by law, such as to respond to court orders, subpoenas, or regulatory requests (e.g., tax authorities or financial regulators).

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with continued privacy protections.

  • Protection of Rights: To protect our rights, property, or safety, or that of our users, such as in cases of fraud or security threats.

  • With Your Consent: For any other purpose you explicitly approve, such as sharing transaction details with a biller.

4. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption: Data is encrypted in transit (using TLS) and at rest.

  • Access Controls: Strict access restrictions for employees and service providers.

  • Secure Escrow: Funds and assets are held in secure escrow during transactions.

  • Regular Audits: Ongoing security assessments to identify and address vulnerabilities.

Despite our efforts, no system is completely secure. If a data breach occurs, we will notify affected users and regulators as required by law.

5. Your Choices and Rights

You have control over your personal information. Your rights include:

  • Access: Request a copy of the information we hold about you.

  • Correction: Update or correct inaccurate information in your account settings or by contacting us.

  • Deletion: Request deletion of your account and associated data, subject to legal retention requirements (e.g., transaction records for AML compliance).

  • Opt-Out: Unsubscribe from marketing emails or disable push notifications in the App settings.

  • Data Portability: Request your data in a structured, machine-readable format.

  • Restrict Processing: Limit how we use your data in certain cases (e.g., during a dispute).

To exercise these rights, contact us at support@tercescrow.com. We will respond within 30 days, as required by applicable laws (e.g., GDPR, CCPA).

6. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy, including:

  • Account Data: Retained while your account is active and for up to 7 years after account closure to comply with legal obligations (e.g., tax or AML regulations).

  • Transaction Data: Kept for at least 7 years to meet regulatory requirements.

  • Usage Data: Retained in anonymized form for analytics purposes.

When data is no longer needed, we securely delete or anonymize it.

7. International Data Transfers

Tercescrow operates globally, and your information may be processed in countries outside your region (e.g., in the United States or EU). We ensure these transfers comply with applicable data protection laws, using safeguards like Standard Contractual Clauses or adequacy decisions.

8. Children’s Privacy

The App is not intended for users under 18. We do not knowingly collect information from minors. If we discover that a minor has provided personal information, we will delete it promptly.

9. Third-Party Links and Services

The App may contain links to third-party websites or services (e.g., billers, crypto exchanges). We are not responsible for their privacy practices. Please review their policies before sharing information.

10. App Store Requirements

As an App Store app, we comply with Apple’s privacy guidelines, including:

  • App Tracking Transparency: We do not track you across third-party apps or websites without your explicit consent. You can manage tracking preferences via your device settings.

  • Data Collection Disclosure: We clearly disclose all data types collected, as outlined in Section 1, in our App Store listing and privacy labels.

  • In-App Purchases: Payment information for in-app transactions is processed securely by Apple or our payment providers, not stored by us.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. We will notify you of material changes via email, in-app notifications, or by posting the updated policy on our website. Continued use of the App after changes indicates your acceptance of the new terms.